Our five-year business plan 2017-18 to 2021-22

Welcome to our business plan for 2017-18 to 2021-22. This plan sets out our overall approach for delivering our strategy, 'Trust in water', over the next five years.

We’ve used infographics and links to further information to tell the story of our plan. Scroll down the page to move through the report, or go straight to a particular section by clicking on the navigation icon at the top right of the screen.

Our plan in a nutshell

Our strategy

Our strategy is the means through which we fulfil our statutory responsibilities. Our shared vision is one where customers and wider society have trust in water.

Find out more by clicking on the image.

Our priorities

Our priorities are the areas where we can make the biggest impact for customers. We review them each year to check we are delivering the maximum benefit.

Find out more about some of the key things we will be working on to deliver our priorities in 2017-18.

Our role

Our vision is to work at the leading edge, trusted and respected, challenging ourselves and others to build trust and confidence in water.

Watch our Prezi to find out more.

Operating in England and Wales

We operate within the overall strategic and policy framework set out by the UK Government and Welsh Government. We are required to act in accordance with the Strategic Policy Statements that we receive from both Governments.

Find out how our work in 2017-18 aligns with both Governments’ emerging priorities. 


More information

Strategic overview

How we regulate

How we work

What we plan to do

Resourcing our plan