Complaint against Affinity Water about the reasonableness of connection costs


Case number

OFW – 0016493

Summary of case

We are investigating a complaint we received about the charge levied by Affinity Water for making a new water supply connection to a residential premises, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.

Date opened

28 September 2016

Relevant powers

Section 45 of the Water Industry Act 1991

Relevant Ofwat guidance

Charging for new connections: a discussion paper

Water Services Regulation Authority (Ofwat) Comparative Study: Cost of new water supply

Independent review of section 45 administration fee and overhead costs on behalf of the Water Services Regulation Authority (Ofwat) – Summary

Current status

We opened the case after carrying out a preliminary assessment.

We have written to the company and complainant to tell them the case has been opened and we have requested more information about the work carried out.


We have opened a case after carrying out a preliminary assessment.

We will consider the information provided by Affinity Water and the Complainant and make a draft decision (‘draft determination’) on the case.

We will consult the company and complainant on our draft determination and consider their views.

We will work towards making our final decision (‘final determination’) on the case before the end of January 2017, subject to the information and the representations we receive from the parties.


If you have a query about this case, please contact: [email protected].


Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 / [email protected].


Similar cases

s45 Cost of making a connection of supply for domestic purposes