OFW – 0016493
Summary of case
We are investigating a complaint we received about the charge levied by Affinity Water for making a new water supply connection to a residential premises, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.
28 September 2016
Section 45 of the Water Industry Act 1991
Relevant Ofwat guidance
We opened the case after carrying out a preliminary assessment.
We have written to the company and complainant to tell them the case has been opened and we have requested more information about the work carried out.
We have opened a case after carrying out a preliminary assessment.
We will consider the information provided by Affinity Water and the Complainant and make a draft decision (‘draft determination’) on the case.
We will consult the company and complainant on our draft determination and consider their views.
We will work towards making our final decision (‘final determination’) on the case before the end of January 2017, subject to the information and the representations we receive from the parties.
If you have a query about this case, please contact: [email protected].
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