Case number
OFW – 0016493
Summary of case
We are investigating a complaint we received about the charge levied by Affinity Water for making a new water supply connection to a residential premises, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.
Date opened
28 September 2016
Relevant powers
Section 45 of the Water Industry Act 1991
Relevant Ofwat guidance
Charging for new connections: a discussion paper
Water Services Regulation Authority (Ofwat) Comparative Study: Cost of new water supply
Current status
We opened the case after carrying out a preliminary assessment.
We have written to the company and complainant to tell them the case has been opened and we have requested more information about the work carried out.
Process
We have opened a case after carrying out a preliminary assessment.
We will consider the information provided by Affinity Water and the Complainant and make a draft decision (‘draft determination’) on the case.
We will consult the company and complainant on our draft determination and consider their views.
We will work towards making our final decision (‘final determination’) on the case before the end of January 2017, subject to the information and the representations we receive from the parties.
Enquiries
If you have a query about this case, please contact: [email protected]v.uk.
Media
Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 / [email protected].
Similar cases
s45 Cost of making a connection of supply for domestic purposes