Complaint against Affinity Water Limited regarding GSS payment


Case reference – OFW-042464

Summary of case

We are investigating a request for determination that we have received about an unpaid GSS payment.

Date opened

24 July 2023

Relevant powers

The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008

Current status

We opened the case after carrying out a preliminary assessment and we will be contacting both parties for any further information required.


If you have a query, please contact: [email protected]