Complaint by Mr Day against Thames Water about the reasonableness of connection costs

Case summary

We are investigating a complaint that we received about the charge levied by Thames Water for making a new water supply connection at a domestic property, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.

Date opened

4 September 2013

Relevant powers

Section 45 WIA91

Publications

Final determination of dispute under section 45(6A) of the Water Industry Act 1991: Mr. M Day v Thames Water Utilities Limited

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