Complaint by Mr Day against Thames Water about the reasonableness of connection costs

Case summary

We are investigating a complaint that we received about the charge levied by Thames Water for making a new water supply connection at a domestic property, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.

Date opened

4 September 2013

Relevant powers

Section 45 WIA91


Final determination of dispute under section 45(6A) of the Water Industry Act 1991: Mr. M Day v Thames Water Utilities Limited


If you have a query about this case, please contact [email protected] 

Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 /[email protected]