Complaint against South West Water about the administration charges it raised for self-lay service connections

Case summary

We are investigating a complaint about the reasonableness of the administrative charges that South West Water has required for service connections that have been laid by a self-lay organisation on a development site in their area. The case considers the legal provisions for these administrative charges and the reasonableness of the amount of permitted charges.

Date opened

11 June 2014

Relevant powers

Section 45 and/or section 51(B) of the Water Industry Act 1991


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