Complaint against Thames Water about the amount required to be paid for providing a requisitioned water main

Case summary

We are investigating a complaint that we received about the final charge Thames Water can recover from a customer for providing a requisitioned water main to serve a development site in their area of appointment.

Date opened

9 December 2013

Relevant powers

Section 42 of the Water Industry Act 1991

Current status

This case has been closed following the parties reaching agreement

Enquiries

If you have a query about this case, please contact: [email protected]
Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7321 / 7616 /[email protected]