Complaint against Thames Water about the charge recovered for network reinforcement works Thames Water consider necessary to provide a water supply to a development site

Case number

OFW0015838

Case summary

We investigated a complaint about the charge Thames Water has recovered from a developer for the costs of reinforcing its network.  We were asked to decide whether these costs were necessary for Thames Water to provide a water supply to a development site for domestic use.

Date opened

5 January 2015

Relevant powers

Section 42(6) of the Water Industry Act 1991

Current Status

This case has been closed following the parties reaching agreement

Enquiries

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