Complaint against Thames Water about the reasonableness of connection costs


Case number


Summary of case

This dispute was about the charges made by Thames Water for making a new water connection and it was referred to us for determination under section 45 of the Water Industry Act 1991.

Summary of Ofwat’s final decision

Information gathered for the case concluded that we did not have jurisdiction to determine the case.

Date opened

23 January 2018

Date closed

17 July 2018


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