Complaint against Thames Water about trade effluent consent


Case number


Summary of case

We investigated an appeal made against Thames Water’s decision to vary the trade effluent consent it has in place with an industrial user.

Date opened

25 November 2014

Relevant powers

Section 126 of the Water Industry Act 1991

Relevant Ofwat guidance


Current status

This case has been closed following the parties reaching agreement


We will consider the information provided by the company and complainant to make
a draft decision (‘draft determination’) on the case.

We will then consult the company and complainant on our draft determination.

We will consider the views the company and complainant
We will make our final decision (‘final determination’) on the case.


If you have a query about this case, please contact [email protected]
Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 /[email protected]

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