Complaint against Wessex Water regarding work in private land

Case number

OFW0015690

Summary of case

We investigated a complaint we received about work done by Wessex Water on private land.

Date opened

13 February 2015

Relevant powers

Section 181 of the Water Industry Act 1991

Relevant Ofwat guidance

N/A

Current status

This case has been closed following the parties reaching agreement.

Process

We will consider the information provided by the complainant. Subject to that response, we will write to Wessex Water advising them that we have opened this case and requesting any information we need. We will also ask for any more information we might need from the complainant.

We will consider the information provided by Wessex Water and the complainant. 
We will make a draft decision (‘draft determination’) on the case. We estimate we will do this in July 2015. 
We will consult the company and complainant on our draft determination. 
We will consider the views the company and complainant
We will make our final decision (‘final determination’) on the case. We estimate we will do this in August 2015.

Enquiries

If you have a query about this case, please contact: [email protected]

Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 /[email protected]

Similar cases

Final determination of a dispute under section 181 of the Water Industry Act 1991: Mr Black v Sutton and East Surrey Water