Complaint against Yorkshire Water regarding work in private land


Case number


Summary of case

We investigated a complaint we received about damage and inconvenience caused when Yorkshire Water carried out works in private land.

Summary of Ofwat’s final decision

Ofwat directed Yorkshire Water to make a payment of £1,500 to the Complainants to account for damage and inconvenience caused when carrying out the works.

Wider lessons for companies and customers

In carrying out works in private land, water and wastewater companies must adequately consult with land owners before and during the exercise of their powers to work in private land.

Relevant powers

Section 181 of the Water Industry Act 1991

Relevant Ofwat guidance


Date opened

16 February 2016

Date closed

13 June 2016

Key documents

Final determination of a dispute under Section 181 of the Water Industry Act 1991: Barrett v Yorkshire Water


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Similar cases

Final determination of dispute under section 181 of the Water Industry Act 1991:Staverton Holdings Limited v South West Water Limited