Summary of case
We investigated a complaint we received about damage and inconvenience caused when Yorkshire Water carried out works in private land.
Summary of Ofwat’s final decision
Ofwat directed Yorkshire Water to make a payment of £1,500 to the Complainants to account for damage and inconvenience caused when carrying out the works.
Wider lessons for companies and customers
In carrying out works in private land, water and wastewater companies must adequately consult with land owners before and during the exercise of their powers to work in private land.
Section 181 of the Water Industry Act 1991
Relevant Ofwat guidance
16 February 2016
13 June 2016
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