This Call for Inputs (CFI) seeks views on an urgent change proposal to the Customer Protection Code of Practice (CPCoP) from Castle Water, which has been presented in light of current and evolving Covid-19 restrictions. We consider that this change proposal warrants further scrutiny but to progress this, we need further information and evidence from stakeholders, that Castle Water would not be able to obtain itself.
Further, in assessing the change proposal, we have identified that two of the defined terms used in section 9 (Billing) of the CPCoP do not have a corresponding definition. We set out our proposals of how this should be addressed, and welcome views on these.
Where to send submissions
To inform the development of change proposal, we are requesting further information from stakeholders. The questions are set out in Appendix 1 of the document.
Any response to this CFI may be sent to [email protected] with the subject ‘CPCoP change proposal – Call for Inputs’.
All responses should be submitted by 5pm Friday, 8 January 2021.