About Consultation

This consultation explores how water companies could use innovation in household charges to support affordability, and potentially other sustainability goals including greater water efficiency.

We are calling on water companies to conduct charging trials that are accompanied by effective customer engagement and support. The consultation discusses key policy and regulatory considerations. We welcome stakeholders’ views.

We have also published a statutory consultation alongside this document proposing to make small, complementary changes to our Charges Scheme Rules from 1 April 2023, aimed at strengthening the role of affordability and other key charging principles, and clarifying our position on charging trials.

The deadline for responses to both consultations is 3 November 2022.