A consultation on the outcomes framework for PR19

A consultation on the outcomes framework for PR19

Published date: November 29, 2016
Closing date: Tuesday January 31st, 2017 11:00pm


About Consultation

This consultation discusses how we can make outcomes better reflect customer preference at the 2019 price review (PR19). Outcomes are the objectives valued by customers and society which companies aim to deliver. The outcomes framework is one of the key elements of PR19.

We introduced outcomes for the first time at the 2014 price review (PR14) to encourage companies to focus more on delivering what their customers want. The outcomes framework was a major innovation and we are consulting on ways outcomes could be developed further. In particular, we are consulting on how companies’ performance commitments can be made more stretching (higher service levels), how outcome delivery incentives (ODIs) can be strengthened, how we can better reflect resilience in outcomes and how performance commitments can be made more transparent to customers.

We have a number of supporting documents at the bottom of this page.

Responding to this consultation

Please email responses to [email protected] or complete the response form below. We will take account of the views from respondents to this consultation in the further development of our outcomes policy for PR19.

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    • What will happen to your response?

      We will publish responses to this consultation on the Ofwat website (www.ofwat.gov.uk) unless you indicate that you would like your response to remain unpublished. Information provided in response to this consultation, including personal information, may be published or disclosed in accordance with access to information legislation – primarily the Freedom of Information Act 2000 (FoIA), the Data Protection Act 1998 and the Environmental Information Regulations 2004. If you would like the information that you provide to be treated as confidential, please be aware that, under the FoIA, there is a statutory ‘Code of Practice’ which deals, among other things, with obligations of confidence. In view of this, it would be helpful if you could explain to us why you regard the information you have provided as confidential. If we receive a request for disclosure of the information we will take full account of your explanation, but we cannot give an assurance that we can maintain confidentiality in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not, of itself, be regarded as binding on Ofwat.

    Supporting documents