Covid-19 and the business retail market – consultation on next steps

Covid-19 and the business retail market – consultation on next steps

Published date: July 9, 2020
Closing date:


About Consultation

The impacts of Covid-19 have been felt across the whole of the UK economy. Government and Regulators have been acting together to support businesses though this period, with Government providing substantial financial support to business, economy wide.

Working closely with the market operator, MOSL, we have taken a number of steps to further protect the interests of business customers in the water sector. We committed to review and consult on next steps early in the summer, which is the focus of this consultation. This consultation identifies and seeks views on a number of options and in the document we summarise the proposals we are currently minded to implement.

Where to send submissions

We welcome stakeholder views on the questions detailed in Appendix 1 and 2 of the document by 5pm on Thursday 16 July 2020.

Please note that the questions in Appendix 1 are being asked on behalf of the Industry Codes Panel. We will share the responses to those questions – as well as consultation question 17 – with MOSL. If marked as ‘Confidential’ the material will be shared with the Panel only. If not marked as ‘Confidential’ it will be shared with Panel and published on MOSL’s website, along with all the other non-confidential responses.

Please submit email responses to [email protected], with the subject ‘Covid-19 and the business retail market – consultation on next steps’.

Responses to this consultation (excluding Appendix 1) will be published in full, on our website at If you wish to redact information, please submit a both a redacted and an unredacted version of your response to the consultation by 5pm on 16 July 2020.

Due to the closure of the Ofwat offices we are currently unable to accept responses by post.