About Consultation
Our policy aim is to ensure that protections remain in place for those Non-Household Customers who are seriously affected by Covid-19, while enabling Retailers to recover and manage debt from Non-Household Customers who are operating and able to pay their water bill. We expect Retailers to take the necessary steps to differentiate between those customers who genuinely need support and those who should be expected to pay. This Customer Protection Code Change Proposal (‘the Change Proposal’) has therefore been developed to achieve this policy aim.
Where to send submissions
We welcome your views on the questions detailed in section 7 of the attached document by 5pm on 20 May 2020.
Please submit email responses to [email protected], with the subject ‘CPCoP consultation – CP0007’. Due to the pandemic, we are currently unable to accept responses by post.
We may publish responses to this consultation on our website at www.ofwat.gov.uk, unless you indicate that you would like your response to remain unpublished. Information provided in response to this consultation, including personal information, may be published or disclosed in accordance with access to information legislation –primarily the Freedom of Information Act 2000 (FoIA), the General Data Protection Regulation 2016, the Data Protection Act 2018, and the Environmental Information Regulations 2004. For further information on how we process personal data please see our Privacy Policy.