Our policy aim is to ensure that protections remain in place for those Non-Household Customers who are seriously affected by Covid-19, while enabling Retailers to recover and manage debt from Non-Household Customers who are operating and able to pay their water bill. We expect Retailers to take the necessary steps to differentiate between those customers who genuinely need support and those who should be expected to pay. This Customer Protection Code Change Proposal (‘the Change Proposal’) has therefore been developed to achieve this policy aim.
Where to send submissions
We welcome your views on the questions detailed in section 7 of the attached document by 5pm on 20 May 2020.
Please submit email responses to [email protected], with the subject ‘CPCoP consultation – CP0007’. Due to the pandemic, we are currently unable to accept responses by post.