On 20 January 2022, Ofwat published CP0010 decision which introduced changes to the Customer Protection Code of Practice (CPCoP) that placed new obligations on Retailers. These obligations were focused on strengthening the protections for business customers in relation to credit balances that had been accrued against their accounts.
The purpose of the Request for Information (RFI) is to inform our assessment on whether the requirements implemented under CP0010 have delivered the intended outcomes and establish whether further regulatory protections need to be introduced.
To respond to this RFI, please complete and submit both the quantitative RFI (excel spreadsheet) and qualitative RFI (word/pdf document including accompanying narrative sections) in line with the accompanying Guidance notes. The requested information should be returned by email to [email protected] by 5pm on Tuesday 25 July 2023.