Customer Protection Code of Practice – consultation on decision to accept and amend Change Proposals– CP-0001

Customer Protection Code of Practice – consultation on decision to accept and amend Change Proposals– CP-0001

Published date: January 24, 2019
Closing date:


About Consultation

This consultation is on our proposed decisions in respect of the Change Proposal and has been developed following consideration of responses received to a Request for Information and the November Consultation.

We welcome your views on the Phase I Change Proposal proposed decision set out in sections 8 and 9 of this consultation by 7 February 2019.

We welcome your views on the decision for the Phase II Change Proposal, set out in sections 11 and 12 of this document, by 21 February 2019.

Please submit email responses to [email protected], with the subject “CPCoP consultation – CP0001” or post them to:

CPCoP consultation – CP0001
Centre City Tower
7 Hill Street
B5 4UA

What will happen to your response?

We will publish responses to this consultation on our website at, unless you indicate that you would like your response to remain unpublished. Information provided in response to this consultation, including personal information, may be published or disclosed in accordance with access to information legislation –primarily the Freedom of Information Act 2000 (FoIA), the General Data Protection Regulation 2016, the Data Protection Act 2018, and the Environmental Information Regulations 2004. For further information on how we process personal data please see our Privacy Policy.

If you would like the information that you provide to be treated as confidential, please be aware that, under the FoIA, there is a statutory ‘Code of Practice’ which deals, among other things, with obligations of confidence. In view of this, it would be helpful if you could explain to us why you regard the information you have provided as confidential. If we receive a request for disclosure of the information, we will take full account of your explanation, but we cannot give an assurance that we can maintain confidentiality in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not, of itself, be regarded as binding on Ofwat.