The Customer Protection Code of Practice (“CPCoP”) sets out the minimum standards that all Retailers must comply with in their dealings with Non-Household Customers. It also sets out the minimum standards of behaviour that we expect from Retailers, and its compliance is a requirement of Retailers’ licences.
This document sets out, for consultation, our proposed decision on a change to the CPCoP. A Customer Protection Code Change Proposal was raised by Clear Business Water Limited (“the Proposer”). It has proposed amendments to the CPCoP to enable Micro-businesses to orally conclude contracts (“the Change Proposal”).
We are proposing to accept the Change Proposal to enable Micro-businesses to conclude verbal contracts with Retailers and we are seeking views on our proposed decision.
How to respond
We welcome your views on the questions detailed in section 4 of this document by 8 April 2019.
Please submit email responses to CPCOPcodechange@ofwat.gsi.gov.uk, with the subject “CPCoP consultation – CP0002” or post them to:
CPCoP consultation – CP0002
Centre City Tower
7 Hill Street
(Note: this document was revised 12 March 2019)