This discussion paper considers how to set outcome delivery incentives for the 2024 price review (PR24). Outcome delivery incentives (ODIs) provide financial payments to water companies from customers for performing beyond their committed levels of service (‘outperformance payments’) or from companies to customers for performing below their commitments (‘underperformance payments’). ODIs are linked to performance commitments (PCs), which are metrics that measure the service that water companies deliver for their customers and the environment. We will specify ODIs and their relevant PCs as part of setting price limits for the 2025-30 period in the PR24 final determinations.
This paper follows our May 2021 consultation (‘Creating tomorrow, together‘) and further engagement with stakeholders. We will consider the responses that we receive ahead of our draft methodology for PR24, which is due to be published in July 2022.
Where to send submissions
We welcome any comments on this discussion paper. Please email them to [email protected].
The closing date for this consultation is 25 March 2022. If you wish to discuss any aspect of this consultation, please contact Jeevan Jones by email on [email protected]