This discussion paper considers how customer preferences might inform future price reviews. We welcome your views on the questions outlined in this paper, including if you are a stakeholder from outside the water sector with an interest in the role of customers in price reviews.
The paper outlines:
- how we have used customer preferences to inform recent price reviews;
- the policy context, including our strategy’s focus on customers;
- our proposed goals for reflecting customer preferences in future price reviews; and,
- some initial ideas for future price reviews, which might help us meet these goals.
Where to send submissions
We welcome your comments on the questions highlighted in this discussion paper: please email them to [email protected]. The closing date for responses is 29 January 2021. We will publish our response on our website at www.ofwat.gov.uk during the first half of next year, as part of our broader consultation on our high level approach to PR24.
Unfortunately, due to the closure of our offices, we are currently unable to accept responses by post.