Reconciling the business retail service incentive mechanism consultation

About Consultation

The consultation document sets out our proposed approach to reconciling the business retail SIM so that business customers bills reflect the service that they have recieved. We set out our proposals for how we will use the performance data for 2015-16 to 2018-19 to set the performance payments due to the relevant companies under the business retail SIM.

How to respond

Responses to this consultation should be provided to us by 10 am on 4 September 2019.

Responses can be made by all stakeholders and can be sent either to our PR19 inbox ([email protected]) or by post to our Birmingham office address:

Ofwat
Centre City Tower
7 Hill Street
Birmingham
B5 4UA.

To ensure transparency, we expect companies to publish their responses in full. We also intend to publish all the written responses we receive on our website.

In view of this, if respondents consider that some of the information in their responses should not be disclosed (for example, because they consider it is commercially sensitive information) they should identify that information and explain why. We would expect strong, robust reasons that are specific to the information concerned. We will take such explanations into account, but we cannot give an assurance that information included in responses will not be disclosed.