The Retail Exit Code (REC) was put in place as a transitional arrangement to provide protection to business customers until competition in the retail market becomes fully functional. It is designed to provide default protection to customers who have not actively selected their water supplier in areas where the incumbent has exited the market.
We are consulting on strengthening the REC to ensure that customers who are on deemed contracts (i.e. they have not otherwise negotiated and agreed a contract with their retailer) are protected against non-voluntary changes to their non-price terms.
We welcome your responses to this consultation by close of business on 15 February, 2019. You can email your responses to [email protected]. You can submit your responses by post to: Retail Exit Code, Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA