This document consults on our proposed changes to the instrument of appointments of water and wastewater companies to facilitate the opening of the retail market for business, charity and public sector organisations. Instrument of appointments are the regulatory instruments of appointed companies, containing a number of conditions which cover both retail and wholesale activities of the appointed company.
To prepare for the retail market, we need to make the changes ahead of market opening in April 2017, although in most cases, the changes would only take effect at market opening. Appointees whose areas are wholly or mainly in Wales will also be affected by the changes as they will need to interact with the market arrangements, although their numbers of eligible customers will be limited because of the retention of 50Ml threshold.
Please note: this document was updated on 10 May 2016.