How can we help you?

Our offices

Birmingham office:
Centre City Tower
7 Hill Street
Birmingham B5 4UA
Map of our Birmingham office.

London office:
11 Westferry Circus, Canary Wharf, London E14 4HD
Map of our London office.

Contacting us by telephone

If you are calling us about something other than a complaint then please ring 07595 087 465 and leave your full name, contact telephone number and message. We will try and come back to you within 5 days.

Contacting us by online form

You can also contact us by completing an online form.

We are committed to providing you with a high quality service. If you have something to say about the service we provide or the way we provide that service, please let us know. Your comments help us learn about what is important to you and shows us where we can improve.

Have you got some great feedback for one of our colleagues? If so, please complete an online form to tell us the name of the person and about the service you received from them. We will thank the person involved and share their good practice internally so that we can continue to improve.

If you are unhappy about the service you have received, we would like to know right away. You can find out more information on Ofwat’s complaints procedure here.

We do not regulate drinking water quality.

Drinking water quality is regulated by the Drinking Water Inspectorate.

We do not regulate environmental issues – including flooding or pollution.

Environmental quality is regulated by: