How can we help you?

You have the right to request information from us under certain legislation.

We are an open and transparent organisation. Much of the information we hold is published here on our website, and some in particular is published automatically:

  • as part of the government commitment to public sector transparency
  • as required by the Freedom of Information Act under our publication scheme

Your legal right of access to public information not already published, is covered by the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIRs).

You can contact [email protected] to request information under the Freedom of Information Act, the Environmental Information Regulations or under Data Protection legislation.

Find out more Freedom of Information requests.

The Freedom of Information Act 2000 (FOIA) requires all public authorities to maintain a publication scheme. Find out further information regarding Ofwat’s publication scheme.

Frequently asked questions (FAQs) relating to Information requests

We have a responsibility under the FOIA to provide information in response to any written request, normally within 20 working days. If your request does not fall under FOI we will pass your queries onto our Customer Enquiries and Disputes team, who typically respond within 10 working days.