Summary of case
The complaint concerns the exercise of powers to lay pipes by South West Water Limited on land at Kenwyn Street Car Park, Truro.
Summary of Ofwat’s final decision
South West Water directed to make a payment of £1,500 to the complainant.
Wider lessons for companies and customers
Where a water/sewerage undertaker is working on private land, it needs to ensure that discussions intended to resolve outstanding issues on reinstatement works are concluded within an acceptable time.
Section 181 of the Water Industry Act 1991, as amended.
Relevant Ofwat guidance
16 June 2014
7 April 2015
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