Case number
OFW/0013362
Summary of case
The complaint concerns the exercise of powers to lay pipes by South West Water Limited on land at Kenwyn Street Car Park, Truro.
Summary of Ofwat’s final decision
South West Water directed to make a payment of £1,500 to the complainant.
Wider lessons for companies and customers
Where a water/sewerage undertaker is working on private land, it needs to ensure that discussions intended to resolve outstanding issues on reinstatement works are concluded within an acceptable time.
Relevant powers
Section 181 of the Water Industry Act 1991, as amended.
Relevant Ofwat guidance
Date opened
16 June 2014
Date closed
7 April 2015
Key documents
Enquiries
If you have a query, please contact: [email protected]
Media enquiries to: 0121 644 7642/7821 or [email protected]