Complaint against Thames Water about the amount required to be paid for providing a requisitioned water main

Case summary

We investigated a complaint that we received about the final charge Thames Water can recover from a customer for providing a requisitioned water main to serve a development site in their area of appointment.

Following legal advice, we concluded that we had no jurisdiction to make a determination.

Date opened

9 December 2013

Date opened

2 June 2015

Relevant powers

Section 42 of the Water Industry Act 1991

Enquiries

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