Investigation into the eligibility of premises (currently supplied by Anglian Water Business (National) Limited and located within Anglian Water Services Limited's area) for the business retail market


Case summary

We have opened a case in order to determine a dispute regarding the eligibility of a site for the non-household market.

Date opened

12 December 2023



Relevant Powers

Section 17E of the Water Industry Act 1991


We opened this case after carrying out a preliminary assessment to establish if Ofwat has jurisdiction to determine the matters in dispute. We will consider the information provided by the parties and make a draft determination. Once we have received and considered any representations from the parties on the draft, we will issue a final decision.

Relevant Ofwat guidance

Ofwat’s revised Eligibility Guidance, published in July 2022, on whether non-household customers in England and Wales are eligible to switch their retailer.


If you have a query about the case, please contact: [email protected]