We have opened a case in order to determine a dispute regarding the eligibility of a site for the non-household market.
12 December 2023
Section 17E of the Water Industry Act 1991
We opened this case after carrying out a preliminary assessment to establish if Ofwat has jurisdiction to determine the matters in dispute. We will consider the information provided by the parties and make a draft determination. Once we have received and considered any representations from the parties on the draft, we will issue a final decision.
Relevant Ofwat guidance
Ofwat’s revised Eligibility Guidance, published in July 2022, on whether non-household customers in England and Wales are eligible to switch their retailer.
If you have a query about the case, please contact: [email protected]