How we work

© Dan Wong
© Dan Wong


How we do things is just as important to us as what we do.

Our values

All our work is underpinned by our values. They set out how we behave and what we aspire to be.

Ofwat values

How we organise ourselves

We use programmes and resource pools to organise ourselves. Giles explains more.

We each belong to a resource pool, which is made up of people with similar skills. Our six resource pools are

  • Analytics
  • Casework
  • Corporate Communications
  • Legal
  • Operations
  • Programme and Project Management
  • Strategy and Policy

People from different resource pools collaborate in project teams, so that each of our projects has the right resources and set of skills. The diagram below shows how this works on a day-to-day basis.


We use this structure for the following reasons.

  • We’ve got a number of programmes and projects, but don’t necessarily need to assign people full-time to each one. Instead, we assign them part-time to several programmes or projects.
  • We’re aware of the need to deliver on things like quality and cost, which can be overseen by more than one manager.
  • Our people work across two locations (Birmingham and London). So, our structure gives us consistent management for each programme or project.
  • We work in a rapidly changing environment, and need to respond quickly to change. Our structure means that we can share and act on information quickly.

What our people say

Liz Herridge

Director, Operations

“I like working in a smaller organisation – it feels that you have a lot more influence than in larger organisations where you can be more removed from the strategic decision making. Having access to the Senior Leadership Team is great and you get to learn about the whole organisation rather than just one small part of it. You have the opportunity to get involved in many different things, and so gain new skills and new experiences. There is never a dull day at Ofwat… ever.”

Liz has a BSc (Hons) in IT and Japanese. She has previously worked at the Co-operative Insurance Society, the North West Development Agency and Coventry City Council.