Through #ListenCareShare we are building our understanding of customers’ needs, enabling us all to provide help and support in the right way, at the right time.
You can join the conversation on social media using the hashtag #ListenCareShare
You can also read our report Listen Care Share: Water customers’ experiences during Covid-19, which summarises what we heard during the conversation, including the key challenges customers are facing, alongside research findings. We also suggest ways water companies could improve their approach to supporting customers.
We would welcome ideas or suggestions for how we can respond to changing customer needs, including best practice examples from the sector and beyond. Please get in touch with us via email to [email protected]