Stories

Welsh Water to pay £40 million following Ofwat investigation 14 March 2024

Lightning technique used to eliminate 'forever chemicals' wins award in Ofwat innovation prize 20 February 2024

Water companies face fines for poor customer service 12 February 2024 - customers; customer service;

Ofwat sets out new rules to protect vulnerable customers 14 December 2023

Ofwat launches investigation into South East Water's supply resilience 16 November 2023

Water companies must deliver a step change in performance and investment 2 October 2023

Water companies to return £114m to customers for under-performance 26 September 2023

Ofwat’s Innovation Fund seeks bold and ambitious entries to Water Breakthrough Challenge 4 5 September 2023

28 July 2023

Customer insights: when things go wrong 21 July 2023