Ofwat Chief Executive Rachel Fletcher said:
“The ongoing water supply problems affecting the country, most particularly parts of London and the South East of England, have been deeply distressing for all those affected. While the recent severe freeze and thaw have undoubtedly had an impact on pipes and infrastructure, this weather was forecast in advance. A number of water companies appear to have fallen well short on their forward planning and the quality of support and communication they’ve been providing, leaving some customers high and dry.
Everyone’s number one priority must be getting the water flowing as quickly as possible and ensuring that all customers – in particular those in vulnerable circumstances – get the support they need. When the taps are back on, we will take a long, hard look at what has happened here and we won’t hesitate to intervene if we find that companies have not had the right structures and mechanisms in place to be resilient enough.”
Ofwat Press Office:
Fintan Hastings, Senior Associate – Media Relations
Tel: 0121 644 7642