Ofwat statement on Thames Water leakage commitments


Thames Water’s Annual Report and Accounts 2016-17, published today, show that the company has failed to meet its commitments to reduce leakage in 2016-2017.

As a consequence of missing its commitment on leakage, Thames will be penalised £8.55m. This is the maximum automatic penalty under the performance commitment regime for missing this specific target. The penalty is borne by the company alone and cannot be passed on to customers.

In addition, Ofwat has opened an investigation to consider whether enforcement action is needed over and above this automatic penalty.

Responding to the announcement today by Thames Water, Ofwat Chief Executive Cathryn Ross said:

“The failure by Thames Water to meet the leakage commitments it has made to its customers is unacceptable. Our performance commitment regime imposes significant penalties for failure to deliver the levels of performance that customers have paid for and consequently, Thames Water will now face the maximum penalty. We take very seriously our responsibility to ensure that every water company is delivering for its customers and where they fall short, we do not hesitate to step in to protect customers’ interests.”


For further information: Fintan Hastings Senior Associate – Media Relations Ofwat   Tel: 0121 644 7642 Mob: 074 5801 6085 Email: [email protected]