Detail
The priorities, views and experiences of business customers are essential in understanding whether, and how, the business retail market is functioning effectively and delivering for customers. To further our understanding in this area Ofwat and CCW appointed Opinion Research Services to undertake quantitative research into eligible business customers' experiences of the market. The full findings of this research are set out in our full report (published on our website 'Business customer insight survey 2022') alongside these quantitative data tables.