Detail
As a result of the opening of the business retail market in April 2017, around 1.2 million business customers in England can choose their Retailer. To protect those business customers who have not engaged in the market, the Retail Exit Code (REC) sets out requirements for price and non-price terms in the default tariffs offered to these customers. We have reviewed the price and non-price protections currently set out in the REC. Following two public consultations in December 2021 and September 2022 we have decided to make changes to the price protections that apply to smaller consumption business customers (those with annual consumption below 0.5Ml). This decision document sets out the changes we are making from 1 April 2023 and it also explains the reasons why we are making these changes. To be clear, our proposals set out in this document do not affect household customers.