Detail

On 20 January 2022 Ofwat published its decision (CP0010) to make updates to the Customer Protection Code of Practice (CPCoP). Since publishing our decision we have been contacted by a Retailer who raised two queries relating to our decision, both of which were specifically about the application of 7.1.10 of the CPCoP. We are not making any changes to our published decision on CP0010 – instead, this document clarifies the position in relation to both of these queries and is supplementary to our decision on CP0010.