Detail

On 28 October 2021, we consulted on our proposed decision to reject a change to the Customer Protection Code of Practice (CPCoP) which was raised by Castle Water (“the Proposer”). It had proposed an amendment to the CPCoP to protect Retailers from allegations that they are not treating customers fairly by charging them based on unmeasured (unmetered) tariffs (“the Change Proposal”). Having considered the responses to our consultation, we have decided to reject the Change Proposal. This is a decision document following our consultation in October 2021 to propose an amendment to Customer Protection Code (CP0011).