CPCOP summary

Customer Protection Code of Practice – summary for business customers

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Published

17th October, 2024

Kind

Publication

Type

Business Retail Market

Detail

Most businesses, charities and public sector organisations in England and some larger non-household customers in Wales can choose their water and wastewater retailer. You can check your eligibility using the guidance published on Ofwat’s website. Having the freedom to choose your retailer may help save you money, use less water, and receive better customer service. Retailers in the water industry provide services that include reading meters, billing and handling complaints and enquiries.