This document accompanies 'Paying fair - guidelines for water companies in supporting residential customers pay their bill, access help and repay debts' (our 'Paying fair guidelines') and sets out: key themes from responses to 'Guidelines for water companies in supporting residential customers pay their bill, access help and repay debts: a consultation'; our decisions on the guidelines; and next steps for water companies. It is mainly aimed at water companies. But it will also be of interest to customer advice bodies, charities and debt advice organisations and other respondents to our consultation. Our final 'Paying fair guidelines' are available on our website and to download. The new guidelines now apply and replace our previous guidelines ‘Dealing with household customers in debt: guidelines’ from 2015, which we have removed from our website.