Detail

This paper sets out our approach to conducting customer research collaboratively with CCW and the sector for PR24 to inform common performance commitments, outcome delivery incentive (ODI) rates and acceptability and affordability testing. It follows Ofwat’s recent consultation - PR24 and Beyond: Creating tomorrow, together - which set out Ofwat’s vision for customer engagement at PR24. The paper sets out the scope of the collaborative research, its fit with company-led research and engagement, the timing of the collaborative research, the delivery of the fieldwork, the governance arrangements and our next steps.