At Ofwat, customers are at the centre of everything that we do. We regulate a vital public service on which customers, and society more widely, truly depend. We have a statutory duty to protect the customer interest. Getting a good deal for customers - now and over the long term - goes to the very heart of our strategy. We take a specific interest in the experience of those who at some point in their lives may find themselves in a situation of vulnerability, and are therefore in need of support from their water companies.