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Towards inclusive service for all – Vulnerability focus report launch event presentation: Cathryn Ross

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Published

18th February, 2016

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Publication

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Presentations and speeches

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At Ofwat, customers are at the centre of everything that we do. We regulate a vital public service on which customers, and society more widely, truly depend. We have a statutory duty to protect the customer interest. Getting a good deal for customers - now and over the long term - goes to the very heart of our strategy. We take a specific interest in the experience of those who at some point in their lives may find themselves in a situation of vulnerability, and are therefore in need of support from their water companies.