Detail
Each year, Ofwat looks at the performance of the 16 largest water and wastewater companies in England and Wales across a set of key performance and expenditure metrics. The information in the report provides transparency for customers, and wider stakeholders, to see how water companies are performing on the issues that matter to them. Information used in this report is taken from companies’ annual performance reports. We set companies stretching performance commitments at the 2019 price review. Four years into the period, companies are making progress in some areas, but in other areas performance is unacceptable.