CPW141b Decision document

Wholesale Retail Code Change Proposal – Ref CPW141b

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Published

23rd January, 2024

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CPW141b seeks to clarify responsibilities for rectifying issues with meter chambers that are preventing meters from being read. Ofwat has consistently highlighted that poor quality customer, consumption and asset data can significantly undermine the customer experience and is one of the three main 'market frictions' that are preventing the market from working effectively and delivering better outcomes for customers. We consider that clarifying meter chamber ownership and responsibilities should enable metering issues to be addressed more swiftly and will help improve the quality, accuracy, and volume of consumption data in the market, thus improving the customer experience.