Summary of case
We are investigating a complaint we received about work done by Wessex Water on private land.
13 February 2015
Section 181 of the Water Industry Act 1991
Relevant Ofwat guidance
We opened the case after carrying out an initial assessment. We have written to the complainant to request more information and also to get confirmation that the work on the land in question had been completed.
We will consider the information provided by the complainant. Subject to that response, we will write to Wessex Water advising them that we have opened this case and requesting any information we need. We will also ask for any more information we might need from the complainant.
We will consider the information provided by Wessex Water and the complainant.
We will make a draft decision (‘draft determination’) on the case. We estimate we will do this in July 2015.
We will consult the company and complainant on our draft determination.
We will consider the views the company and complainant
We will make our final decision (‘final determination’) on the case. We estimate we will do this in August 2015.
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Final determination of a dispute under section 181 of the Water Industry Act 1991: Mr Black v Sutton and East Surrey Water