PR24 Collaborative customer research steering group(s)

We set out the agreed terms of reference for the PR24 collaborative customer research steering group in Appendix 1 of our Collaborative customer research for PR24 position paper.

We provide links to documents related to the work of this steering group in the following tables. Publication of an individual document does not mean that it represents Ofwat’s views, although the document may represent the view of the author(s) at the time of issue.

We share all of the following documents in order to be transparent about inputs to Ofwat and CCW’s work on the collaborative customer research for PR24.

If you have any questions related to these documents, please contact us using [email protected].

Steering group meeting date	Presentations used at the meeting	Action log	Meeting note
10 January 2022	CCW presentation 100122		Note of collaborative customer research steering group meeting 100122
14 February 2022	Collaborative customer research steering groups meeting 140222	Steering groups action log 140222	Note of PR24 collaborative customer research steering group 140222
14 March 2022	Overview of design and analysis methodology 140322 Cognitive Interviews Overview 140322 Collaborative customer research steering groups meeting 140322	Steering groups action log 140322	Note of PR24 collaborative customer research steering group meeting 140322
11 April 2022	Collaborative customer research steering groups meeting 110422 Acceptability testing 110422		Note of PR24 collaborative customer research steering group meeting 110422
9 May 2022	Outcome Delivery Incentive Research Pilot Report 090522 Outcome Delivery Incentive Research Recommended revisions to stated preference 090522 Collaborative customer research steering groups meeting 090522	Steering groups action log 090522	Note of PR24 collaborative customer research steering group meeting 090522
13 June 2022	Outcome Delivery Incentive Research 130622 Collaborative customer research steering groups meeting 130622	Steering groups action log 130622	Note of PR24 collaborative customer research steering group meeting 130622
11 July 2022	Collaborative customer research steering groups meeting	Steering groups action log 110722	Note of PR24 collaborative customer research steering groups meeting 110722
8 August 2022	Collaborative customer research steering groups meeting – 080822		Note of Collaborative customer research steering groups meeting – 080822
12 September 2022	Collaborative Customer Research Steering Groups Meeting – 120922 Accent and PJM Economics – 120922	Steering Group Actions – September	Note of Collaborative Research Steering Group – 120922
10 October 2022	Collaborative Customer Research Steering Groups Meeting – 101022		Note of Collaborative Customer Research Steering Group – 101022
14 November 2022	Collaborative Customer Research Steering Group Meeting 141122	Steering Group Actions – November 2022	Note of Collaborative Customer Research Steering Group Meeting 141122
12 December 2022		Steering Group Actions – December 2022	Note of Collaborative Customer Research Steering Group Meeting 121222
09 January 2023		Steering Group Actions – January 2023	Note of Collaborative Customer Research Steering Group Meeting 090123
13 February 2023		Steering Group Actions – February 2023	Note of Collaborative Customer Research Steering Group Meeting 130223

Documents related to the PR24 collaborative customer research

Priorities research

Final Ofwat/CCW report

Research on customer preferences

Ymchwil ar ddewisiadau cwsmeriaid

Supporting document

Preferences research final report – for CCW and Ofwat

ODI rates research

Development phase	Design of Methodology Initial consultation Industry review Academic literature review Review of other countries and sectors
Fieldwork phase	Fieldwork report Final questionnaire Attributes Survey testing Survey testing – Appendices
Analysis and Modelling	Analysis and Modelling Report Analysis and Modelling Results Savanta Report
Peer reviews	Ken Willis Professor Giles Atkinson Eftec report Response to eftec report Professor Stephane Hess
Final report	PR24: Using collaborative customer research to set outcome delivery incentive rates Appendix 4: Indicative mapping from service incidents to performance commitments