We set out the agreed terms of reference for the PR24 collaborative customer research steering group in Appendix 1 of our Collaborative customer research for PR24 position paper.
We provide links to documents related to the work of this steering group in the following tables. Publication of an individual document does not mean that it represents Ofwat’s views, although the document may represent the view of the author(s) at the time of issue.
We share all of the following documents in order to be transparent about inputs to Ofwat and CCW’s work on the collaborative customer research for PR24.
If you have any questions related to these documents, please contact us using [email protected].
Documents related to the PR24 collaborative customer research
|Final Ofwat/CCW report||Research on customer preferences|
|Supporting document||Preferences research final report – for CCW and Ofwat|
ODI rates research
|Development phase||Phase 1 report
Final cognitive testing report
|Fieldwork phase||Final questionnaire|
|Peer reviews||Ken Willis|
Affordability and acceptability testing
|Development phase||Presentation for first workshop
Affordability and Acceptability: testing engagement with information
|Guidance: queries and responses||Affordability and Acceptability Guidance – queries and responses 240223|