PR24 Collaborative customer research steering group(s)

We set out the agreed terms of reference for the PR24 collaborative customer research steering group in Appendix 1 of our Collaborative customer research for PR24 position paper.

We provide links to documents related to the work of this steering group in the following tables. Publication of an individual document does not mean that it represents Ofwat’s views, although the document may represent the view of the author(s) at the time of issue.

We share all of the following documents in order to be transparent about inputs to Ofwat and CCW’s work on the collaborative customer research for PR24.

If you have any questions related to these documents, please contact us using [email protected].

Steering group meeting date
Presentations used at the meeting
Action log
Meeting note
10 January 2022 CCW presentation 100122 Note of collaborative customer research steering group meeting 100122
14 February 2022 Collaborative customer research steering groups meeting 140222 Steering groups action log 140222 Note of PR24 collaborative customer research steering group 140222
14 March 2022 Overview of design and analysis methodology 140322

Cognitive Interviews Overview 140322

Collaborative customer research steering groups meeting 140322

Steering groups action log 140322 Note of PR24 collaborative customer research steering group meeting 140322
11 April 2022 Collaborative customer research steering groups meeting 110422

Acceptability testing 110422

Note of PR24 collaborative customer research steering group meeting 110422
9 May 2022 Outcome Delivery Incentive Research Pilot Report 090522

Outcome Delivery Incentive Research Recommended revisions to stated preference 090522

Collaborative customer research steering groups meeting 090522

Steering groups action log 090522 Note of PR24 collaborative customer research steering group meeting 090522
13 June 2022 Outcome Delivery Incentive Research 130622

Collaborative customer research steering groups meeting 130622

Steering groups action log 130622 Note of PR24 collaborative customer research steering group meeting 130622
11 July 2022 Collaborative customer research steering groups meeting Steering groups action log 110722 Note of PR24 collaborative customer research steering groups meeting 110722
8 August 2022
12 September 2022
10 October 2022
14 November 2022
12 December 2022

Documents related to the PR24 collaborative customer research

Priorities research
Final Ofwat/CCW report Research on customer preferences

Ymchwil ar ddewisiadau cwsmeriaid

Supporting document Preferences research final report – for CCW and Ofwat
ODI rates research
Development phase Phase 1 report

Pilot Report

Cognitive testing report

Pilot 2 report

Final cognitive testing report

[To be added later: Phase 2 report]

Fieldwork phase Final questionnaire
Peer reviews Ken Willis

Professor Giles Atkinson

Eftec report