Water 2020 documents

A list of Water 2020 published documents are below.

  • Speeches and presentations – including slides and presentations from Ofwat’s Senior Leadership Team
  • Charges – what customers pay for their bills
  • Customer engagement – the work we have done to encourage companies to engage with their customers
  • WRMP – Water Resources Management Plans: Water resources management is about making sure there is enough water for homes and businesses while protecting the natural environment
  • Preparing for wholesale markets – Bioresources market information
  • RCV allocation – Regulatory Capital Value: this is the value of company assets
  • Outcomes – what customers want from their water services
  • Reconciliation incentives
  • Working groups – these groups engage with interested parties on a number of specific areas in order to help inform our thinking and gather evidence
  • Retail service costs

Speeches and presentations



Customer engagement




 Preparing for wholesale markets

RCV allocation


Reconciliation incentives

Working groups

Retail service costs