Your water, your say

As part of our PR24 Price Review, water and wastewater companies in England and Wales have been developing their plans for 2025 to 2030.

The plans will cover everything each company does now and what it will do in the future.

Each company held two ‘Your water, your say’ meetings in spring and autumn 2023 to allow customers and stakeholders to question them and challenge their plans. Questions covered the service the company provides, its impact on the environment, what will happen to your water bill as well as other questions raised by customers and stakeholders.

We planned to hold our own ‘Your water, your say’ meetings on 25 and 26 June 2024 but due to the general election announcement and pre election period we have postponed these. We will update our website as soon as we have new dates and contact those directly who have already registered.

Water company ‘Your water your say’ meetings 2023

You will find information below about the meetings held by water companies about its PR24 business plans.

Each ‘Your water, your say’ session was hosted by an Independent Chair and allowed customers and other stakeholders to pose questions to their water company about issues that are important to them, including priorities for the future, in a public environment.

Information from the first phase of meetings can be found at the following links:

  • Affinity Water – 6 June (notes)
  • Anglian Water – 30 March (notes)
  • Bournemouth Water – 24 May (notes)
  • Bristol Water – 24 May (notes)
  • Cambridge Water – 14 June (notes)
  • Dŵr Cymru/Welsh Water – 6 April (notes)
  • Hafren Dyfrdwy – 23 May (notes)
  • Northumbrian Water – 12 May (notes)
  • Portsmouth Water – 10 May (notes)
  • SES Water – 25 April (notes)
  • Severn Trent Water – 17 April (notes)
  • South East Water – 6 June (notes)
  • South Staffs Water – 14 June (notes)
  • South West Water – 24 May (notes)
  • Southern Water – 9 June (notes)
  • Thames Water – 19 May (notes)
  • United Utilities – 29 June (notes)
  • Wessex Water – 28 April (notes)
  • Yorkshire Water – 7 June (notes)

The second phase of meetings were held in October and November 2023, . Below you will find the links to each water company’s meeting presentation and meeting notes:

Your water, your say survey

Customers and stakeholders were also given an opportunity to give feedback about their water company’s business plans via a survey on our website. Thank you to everyone who took the time to complete this. The feedback provided will be considered alongside our review of company business plans.