As part of our PR24 Price Review, water and wastewater companies in England and Wales have been developing their plans for 2025 to 2030.
The plans will cover everything each company does now and what it will do in the future.
Each company held two ‘Your water, your say’ meetings in spring and autumn 2023 to allow customers and stakeholders to question them and challenge their plans. Questions covered the service the company provides, its impact on the environment, what will happen to your water bill as well as other questions raised by customers and stakeholders.
Meetings
You will find information below about the meetings held by water companies about its PR24 business plans.
Each ‘Your water, your say’ session was hosted by an Independent Chair and allowed customers and other stakeholders to pose questions to their water company about issues that are important to them, including priorities for the future, in a public environment.
Information from the first phase of meetings can be found at the following links:
- Affinity Water – 6 June (notes)
- Anglian Water – 30 March (notes))
- Bournemouth Water – 24 May (notes)
- Bristol Water – 24 May (notes)
- Cambridge Water – 14 June (notes)
- Dŵr Cymru/Welsh Water – 6 April (notes))
- Hafren Dyfrdwy – 23 May (notes)
- Northumbrian Water – 12 May (notes)
- Portsmouth Water – 10 May (notes)
- SES Water – 25 April (notes))
- Severn Trent Water – 17 April (notes))
- South East Water – 6 June (notes)
- South Staffs Water – 14 June (notes)
- South West Water – 24 May (notes)
- Southern Water – 9 June (notes)
- Thames Water – 19 May (notes)
- United Utilities – 29 June (notes)
- Wessex Water – 28 April (notes))
- Yorkshire Water – 7 June (notes)
The second phase of meetings were held in October and November 2023, . Below you will find the links to each water company’s meeting presentation and meeting notes:
- Affinity Water – Meeting took place on 18 October 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Anglian Water – Meeting took place on 28 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Bournemouth Water – Meeting took place on 6 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Bristol Water – Meeting took place on 6 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Cambridge Water – Meeting took place on 7 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Dŵr Cymru/Welsh Water – Meeting took place on 17 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Hafren Dyfrdwy – Meeting took place on 8 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Northumbrian Water/Essex & Suffolk Water – Meeting took place on 9 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Portsmouth Water – Meeting took place on 20 November 2023 – you can find information about the event through this link (meeting presentation)
- SES Water – Meeting took place on 16 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Severn Trent Water – Meeting took place on 21 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- South East Water – Meeting took place on 31 October 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- South Staffs Water – Meeting took place on 7 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- South West Water – Meeting took place on 6 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Southern Water – Meeting took place on 27 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Thames Water – Meeting took place on 30 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- United Utilities – Meeting took place on 10 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Wessex Water – Meeting took place on 14 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
- Yorkshire Water – Meeting took place on 23 November 2023 – you can find information about the event through this link (meeting presentation and meeting notes)
Your water, your say survey
Customers and stakeholders were also given an opportunity to give feedback about their water company’s business plans via a survey on our website. Thank you to everyone who took the time to complete this. The feedback provided will be considered alongside our review of company business plans.