Your water, your say

As part of our PR24 Price Review, water and wastewater companies in England and Wales are currently developing their plans for 2025 to 2030.

The plans will cover everything each company does now and what it will do in the future.

Ofwat and CCW want you to have your say on these plans.

Each company is holding two ‘Your water, your say’ meetings in spring and autumn 2023 to allow customers and stakeholders to question them and challenge their plans. Your questions could cover the service the company provides, its impact on the environment, what will happen to your water bill or whatever other topic is important to you.

It’s your water. Make sure you have your say.


The second phase of meetings will be held in October and November 2023, as follows. We expect registrations for each of these meetings to be open for at least 4 weeks in advance of the meeting date. We will provide links to registration information once it becomes available for each company.

  • Affinity Water – 18 October, 6pm – registration details
  • Anglian Water – 28 November, 6pm
  • Bournemouth Water – 6 November, 6pm
  • Bristol Water – 6 November, 6pm
  • Cambridge Water – 7 November, 5.30pm
  • Dŵr Cymru/Welsh Water – 17 November, 6pm
  • Hafren Dyfrdwy –  8 November, 6pm
  • Northumbrian Water – 9 November, 6pm
  • Portsmouth Water – 20 November, 6pm
  • SES Water – 16 November, 6pm
  • Severn Trent Water – 21 November, 6pm
  • South East Water – 31 October, 6pm
  • South Staffs Water – 7 November, 5.30pm
  • South West Water – 6 November, 6pm
  • Southern Water – 27 November, 6pm
  • Thames Water – 30 November, 5pm
  • United Utilities – 10 November, 5pm
  • Wessex Water – 14 November, 6pm
  • Yorkshire Water – 23 November, 6pm

Information from the first phase of meetings can be found at the following links:

  • Affinity Water – 6 June (notes)
  • Anglian Water – 30 March (notes)
  • Bournemouth Water – 24 May (notes)
  • Bristol Water – 24 May (notes)
  • Cambridge Water – 14 June (notes)
  • Dŵr Cymru/Welsh Water – 6 April (notes)
  • Hafren Dyfrdwy – 23 May (notes)
  • Northumbrian Water – 12 May (notes)
  • Portsmouth Water – 10 May (notes)
  • SES Water – 25 April (notes)
  • Severn Trent Water – 17 April (notes)
  • South East Water – 6 June (notes)
  • South Staffs Water – 14 June (notes)
  • South West Water – 24 May (notes)
  • Southern Water – 9 June (notes)
  • Thames Water –  19 May (notes)
  • United Utilities – 29 June (notes)
  • Wessex Water – 28 April (notes)
  • Yorkshire Water – 7 June (notes)

How the ‘Your water, your say’ meeting will work

Each ‘Your water, your say’ session will allow customers and other stakeholders to pose questions to their water company about issues that are important to them, including priorities for the future, in a public environment.

The person leading the meeting will explain how s/he expects the meeting to work at the start. This will include:

  • attendees will be able to speak when invited to by the Independent Chair of the meeting;
  • questions should be focused on the water company plans and activities, rather than individual complaints;
  • all attendees are expected to speak, and treat each other, courteously;
  • the water company should answer each question directed to them by the Independent Chair, either in the meeting or as follow up in a written report of the discussion at the meeting;
  • attendees should indicate to the Independent Chair or CCW that they wish to pose a question;
  • the Independent Chair will encourage all attendees to participate in the meeting rather than carry on parallel conversations with other attendees using Chat; and
  • all participants are encouraged to stay for the whole meeting.

The independent Chair will aim to make sure that there is a fair spread of questions from the range of attendees.


CCW and Ofwat are working together on the implementation of ‘Your water, your say’ sessions. We have published guidance for companies to follow, to set out our expectations for the planning, running and follow-up to each phase 2 ‘Your water, your say’ session, in October and November 2023.