Customers of water and sewerage and water only companies deserve excellent service at a fair price. As the economic regulator for the water and sewerage sectors in England and Wales, we want to ensure this is delivered, while at the same time protecting the natural environment.
We are now consulting on how we will set the price and service package (‘price controls’) that the monopoly water and sewerage and water only companies must deliver for each of the five years from 2015 to 2020.
A key feature of our proposals is, for the first time, to set separate price controls for:
- retail water and sewerage services to household customers
- retail water and sewerage services to non-household (business) customers
- wholesale water services
- wholesale sewerage services
By setting these distinct controls, we can target our regulation on the different activities that companies carry out. This is essential if we are to keep prices down, while encouraging innovation and sustainable solutions to manage this valuable and precious resource.
Briefing notes
Setting price controls in 2014 | Gosod rheolaethau prisiau yn 2014:
- For customers
- A briefing note for household customers in England
- A briefing note for household customers in Wales | Nodyn briffio ar gyfer cwsmeriaid preswyl yng Nghymru
- A briefing note for business and other non-household customers in England
- A briefing note for business and other non-household customers in Wales | Nodyn briffio ar gyfer busnesau a chwsmeriaid dibreswyl eraill yng Nghymru
- For companies
- A briefing note for water companies in England
- A briefing note for water companies in Wales | Nodyn briffio ar gyfer cwmnïau dwr yng Nghymru
- A briefing note for Board members of water companies in England
- A briefing note for Board members of water companies in Wales | Nodyn briffio ar gyfer aelodau Bwrdd cwmnïau dwr yng Nghymru
- For other stakeholders