Service incentive mechanism (SIM) workshop 24 January 2014

The service incentive mechanism (SIM) is the national minimum incentive for customer service in the water sector and has been in place since 2010.

On Friday 24 January 2014 we held a workshop with stakeholders to discuss changes we have proposed making to the SIM for 2015-20.

Three presentations were given:

Further information

Service incentive mechanism (SIM) for 2015 onwards – a consultation