The service incentive mechanism (SIM) is the national minimum incentive for customer service in the water sector and has been in place since 2010.
On Friday 24 January 2014 we held a workshop with stakeholders to discuss changes we have proposed making to the SIM for 2015-20.
Three presentations were given:
- Overview of SIM consultation, Ofwat
- Alternative SIM – Qualitative Measure, Accent / UKWIR
- Alternative SIM – Quantitative Measure, Atkins/ Accent / University of Reading / UKWIR